Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online casino platform available at https://spirit-au.com and any associated Australian-facing mirrors (the "Website"), branded for the purposes of this project as Spirit Casino ("Spirit Casino"). By accessing or using the Website and any related services (together, the "Services"), you agree to be bound by these Terms.

The Services are operated by Complete Technologies N.V., a company registered in Curaçao, which holds an online gambling sublicense issued under Master License 8048/JAZ by Antillephone N.V. Payment processing services for certain transactions may be provided by Bovive Ltd, a company registered in Cyprus.

These Terms apply to all Users, including players accessing the Website from Australia. Nothing in these Terms is intended to exclude or limit any non-excludable rights you may have under applicable law, including (where applicable) the Australian Consumer Law. You are solely responsible for ensuring that your use of the Services is lawful in your jurisdiction.

Effective date: 1 March 2026. Last updated: 1 March 2026.

Definitions

For the purposes of these Terms, the following terms shall have the meanings set out below:

• Operator means Complete Technologies N.V., registered in Curaçao under number 154512, operating the Website under online gambling sublicense 8048/JAZ2014-044 issued by Antillephone N.V., and, where relevant, its payment processing affiliate Bovive Ltd (Cyprus, reg. no. HE424520).
• Website means the online casino platform available at https://spirit-au.com and any other domains, subdomains, or mirrors that the Operator designates as subject to these Terms and that provide access to the same gaming environment.
• Services means all products and services provided via the Website, including but not limited to casino games, live casino, promotional offers, account facilities, payment processing, and customer support.
• User or Player means any natural person who accesses the Website, whether or not they register an Account or place a Bet.
• Account means a personal online account registered by a Player on the Website for the purpose of using the Services.
• Game means any casino, live casino, instant win, or other game made available on the Website by the Operator or its game providers.
• Bet or Wager means any stake of money or digital assets placed by a Player on the outcome of a Game or event offered on the Website.
• Bonus means any promotional credit, free spins, cashback, loyalty points, or similar benefit awarded to a Player under a promotion, loyalty program, or other offer.
• Real Money Balance means funds deposited by a Player and any resulting cash winnings, minus withdrawals and fees.
• Bonus Balance means any active Bonuses and associated winnings that are subject to wagering or other conditions before becoming withdrawable.
• KYC (Know Your Customer) means the identity verification and due diligence procedures carried out by the Operator in line with applicable laws and licensing conditions.
• Payment Method means any deposit or withdrawal channel supported on the Website, including but not limited to payment cards, e-wallets, bank transfers, PayID, and cryptocurrencies, as displayed in the cashier section.
• Force Majeure Event means any event beyond the reasonable control of the Operator, including (without limitation) acts of God, natural disasters, war, terrorism, civil unrest, regulatory or governmental intervention (including blocking orders or DNS restrictions), power failures, and large-scale technical outages.
• Applicable Law means the laws of Curaçao governing these Terms, together with any mandatory consumer or other protections that cannot lawfully be excluded in the Player's country of residence (including, where applicable, the Australian Consumer Law).

Account Registration

Eligibility and Age Requirements

• Minimum age: You may only register an Account and use the Services if you are at least 18 years old (or older if the legal gambling age in your place of residence is higher). By creating an Account, you confirm that you meet this requirement.
• Jurisdictional restrictions: You must not use the Services if it is illegal to do so under the laws applicable to you. In particular, Australia's Interactive Gambling Act 2001 regulates the offering of interactive gambling services; while it primarily targets operators, you remain responsible for checking whether your use of offshore gambling services is lawful. The Operator does not provide legal advice and does not guarantee that the Services are lawful in your jurisdiction.
• One account per person: You may maintain only one Account on the Website. Creating multiple accounts, including on different mirrors of spirit-au.com, is prohibited and may result in closure of all related accounts and forfeiture of Bonuses and winnings derived from such activity.

Registration Process

• Account creation: To open an Account, you must complete the online registration form, providing accurate and complete information, including (at a minimum) your full legal name, date of birth, residential address, email address, and, where requested, phone number.
• Email verification: The Operator may require you to verify your email address (and, if requested, any phone number) before permitting deposits, Bonuses, or gameplay. Unverified accounts may be restricted or closed.
• KYC and identity checks: At any time (and particularly before permitting withdrawals, certain deposit levels, or high-value Bets), the Operator may request KYC documentation, which may include:
  • Government-issued photo ID (passport, driver licence, national ID card);
  • Proof of address (utility bill, bank statement, government letter);
  • Source of funds or source of wealth documentation; and
  • Proof of ownership for specific Payment Methods.
  Failure to provide satisfactory documentation within a reasonable time may lead to suspension or termination of your Account and, where required by law or the licence conditions, reporting to relevant authorities.

User Obligations and Account Security

• Accuracy of information: You must ensure that all information provided during registration and throughout your use of the Services is true, complete, and up to date. You must promptly notify the Operator of any changes (for example, if you move to a different country).
• Password and access details: You are solely responsible for keeping your login credentials confidential and secure. You must:
  • Choose a strong, unique password;
  • Not share your credentials with any third party; and
  • Notify the Operator immediately via the Website's support channels if you suspect any unauthorised access to your Account.
  The Operator is entitled to treat all actions taken using your credentials as having been authorised by you.
• Use of Account: Your Account is for your personal, non-commercial use only. You must not act on behalf of others, share your Account, or use your Account as a pool or syndicate bankroll.

Verification, Restrictions, and Responsible Gambling

• Verification outcomes: The Operator may, at its discretion and in line with legal and licensing requirements:
  • Limit deposits or Bets pending verification;
  • Freeze Bonuses and related winnings;
  • Block withdrawals until checks are complete; or
  • Close your Account if information is false, misleading, or inconsistent.
• Responsible gambling measures: The Operator encourages responsible gambling and may make available tools such as deposit limits, loss limits, session limits, and self-exclusion. If you are located in Australia, you may also access local support resources recommended by Australian authorities (including the information provided by the Australian Communications and Media Authority at https://acma.gov.au). You remain responsible for configuring and using any responsible-gambling tools offered on the Website.

Betting & Gameplay Rules

General Rules for Placing Bets

• Game rules: Each Game available on the Website is governed by its specific rules and pay tables, as displayed within the Game client or help section. By placing a Bet, you confirm that you have read and understood the applicable rules.
• Minimum and maximum Bets: Minimum and maximum Bets for each Game or table are displayed in the Game interface or lobby. The Operator may change these limits at any time, and such changes will take effect when published in the Game or lobby.
• Bet acceptance: A Bet will be deemed accepted when it is recorded on the Operator's servers. If a network interruption or other error occurs after you initiate a Bet but before confirmation, the Operator's server logs will determine whether the Bet was accepted and its outcome.
• Bet modification and cancellation: Once placed and accepted, Bets generally cannot be cancelled or modified. Any exception (for example, where explicitly allowed by a Game's interface) will be clearly indicated in that Game's rules.

Technical Errors, Malfunctions, and Disconnections

• Malfunctions: If a Game or system malfunction occurs, all affected Bets and winnings may be voided. In such cases, the Operator's decision based on server logs and game-provider records will be final, subject to any applicable dispute procedure.
• Display errors: Apparent errors in displayed balances, odds, or pay tables (for example, an obviously incorrect jackpot amount) do not create an entitlement to payment. The Operator is entitled to correct any such error and adjust affected Bets and balances to the amounts that should have been applied.
• Disconnections: If you are disconnected during a Game, the outcome may:
  • Be played to completion in your absence (for example, a slot spin), with the result applied to your Account; or
  • Allow you to resume the Game from the same state after reconnection, where supported by the game provider.
  In all cases, the Operator's and game provider's logs will prevail.

Conduct, Collusion, and Fair Play

• Prohibited conduct: You must not:
  • Use bots, automated software, scripts, or any device that gives you an unfair advantage;
  • Exploit software bugs, configuration errors, or obvious pricing mistakes;
  • Collude with other players or engage in coordinated betting strategies intended to manipulate outcomes or Bonuses;
  • Use VPNs or similar tools where prohibited by the Operator's policies to bypass jurisdictional restrictions or duplicate Bonuses; or
  • Engage in money-laundering or any other illegal activity.
• Live casino and chat rules: In live casino environments and any chat or messaging features, you must:
  • Treat dealers, staff, and other players with respect;
  • Refrain from insults, harassment, discrimination, or abusive language;
  • Not promote illegal services, other gambling sites, or third-party products; and
  • Not share personal or financial information in public chats.
  The Operator may mute, restrict, or ban chat access and/or close your Account for violations.
• Enforcement: If the Operator reasonably suspects unfair play, collusion, Bonus abuse, or other prohibited conduct, it may:
  • Void affected Bets and cancel related winnings;
  • Confiscate Bonuses and Bonus-derived winnings;
  • Close or suspend your Account; and
  • Report the matter to relevant authorities or regulators where required.

Responsible Gambling and Australian Context

• Self-control and limits: You should only gamble with funds you can afford to lose and are encouraged to set personal limits using the Website's available tools. If gambling is causing you harm, you should seek help immediately and consider self-exclusion.
• Australian information resources: Australian residents can obtain information about interactive gambling services, blocking measures, and consumer protections from the Australian Government's Federal Register of Legislation (https://www.legislation.gov.au) and from the Australian Communications and Media Authority (https://acma.gov.au).

Bonus Terms

General Bonus Principles

• Separate Bonus terms: All Bonuses, including welcome offers, free spins, reload bonuses, cashback, loyalty rewards, tournaments, and any other promotion on spirit-au.com, are governed by:
  • These Terms; and
  • The specific terms and conditions for each promotion, as displayed on the relevant promotional page and, where applicable, the dedicated Bonus terms page at https://spirit-au.com/bonus-terms.
  If there is any conflict between these Terms and a promotion-specific rule, the latter will prevail for that promotion.
• Eligibility: Bonuses may be restricted by country, Payment Method, player status, or other criteria. The Operator may exclude certain jurisdictions or categories of players from specific offers, including where required by law or licensing conditions.

Bonus Activation and Wagering

• Activation: Bonus activation may require:
  • Opt-in via the cashier or promotions page;
  • Entering a bonus code; and/or
  • Making a qualifying deposit of a minimum amount specified in the offer.
  Bonuses that are not properly activated as described in the promotion will not be credited.
• Wagering requirements: Unless explicitly stated otherwise, Bonuses and any winnings generated from them are subject to wagering requirements before they may be withdrawn. The applicable wagering multiplier, the games that contribute to wagering, and any other relevant limits are specified in each promotion or in the Website's Bonus policy.
• Timeframes: Bonuses and related wagering requirements must typically be completed within a specified period (for example, a number of days from activation), as stated in the promotion. Unused Bonuses and/or unmet wagering requirements at the end of the period may lead to forfeiture of the Bonus and associated winnings.
• Contribution of games: Different Games may contribute differently towards wagering requirements. For example, some Games may contribute 100%, some a lower percentage, and others (such as certain table games, live casino, or jackpots) may not contribute at all. The contribution table, where applicable, is published on the Website.

Restrictions, Prohibited Actions, and Bonus Abuse

• Maximum Bet with Bonus: When a Bonus is active, a maximum Bet per spin, round, or game may apply. The applicable limit is specified in the promotion or Bonus policy. Placing a Bet above the maximum may be treated as Bonus abuse and can result in forfeiture of the Bonus and related winnings.
• Prohibited gameplay patterns: Without limitation, the following may constitute Bonus abuse:
  • Placing low-risk Bets to meet wagering requirements (for example, betting simultaneously on red and black or similar hedge strategies);
  • Using Bonuses to progress through stages of a Game and then completing the remainder with Real Money only; or
  • Deliberately delaying game rounds or "banking" free rounds or bonuses for later use with cash-only play.
• Multiple accounts and collusion: Creating multiple accounts, aggregating Bonuses across related accounts, or coordinating play among multiple players to exploit a promotion is strictly prohibited.
• Combination of promotions: Unless expressly allowed, Bonuses cannot be combined. You may have only one active deposit Bonus at a time. Cashback, loyalty, and other ongoing benefits may be applied in parallel only where explicitly stated.
• Consequences of Bonus abuse: In cases of suspected Bonus abuse or breach of Bonus terms, the Operator may:
  • Cancel active Bonuses;
  • Remove Bonus-derived winnings from your Account;
  • Confiscate funds where legally justified and consistent with licensing rules; and/or
  • Terminate or suspend your Account.

Refunds and Adjustments Relating to Bonuses

• Cancellation by Player: You may usually cancel an active Bonus through the Website's cashier or by contacting support. Cancelling a Bonus will typically result in the loss of the Bonus and any winnings generated from it that have not yet been converted to your Real Money Balance.
• Technical or clerical errors: If a Bonus is credited in error, the Operator may remove or adjust the Bonus and any associated winnings. In such cases, the Operator will act reasonably and may notify you of any significant adjustment.

Payments & Withdrawals

Deposit Methods and Processing

• Supported Payment Methods: The Website supports a range of Payment Methods, which may include:
  • Major payment cards (debit/credit) issued in supported countries;
  • Selected e-wallets and online payment services;
  • Bank transfers and, for Australian players, PayID or similar local solutions where available; and
  • Certain cryptocurrencies, as listed in the cashier.
  The availability of specific Payment Methods depends on your country of residence, currency, and other factors.
• Deposits in AUD: For Australian players, the Website may offer Australian Dollar (AUD) as an account currency. Where AUD is not available, your deposits may be converted into another base currency at the applicable exchange rate used by the Operator or payment provider.
• Processing times: Deposits via most Payment Methods are credited instantly or within a few minutes. Crypto deposits may require network confirmations. The Operator does not guarantee that deposits will be processed within a particular timeframe and is not responsible for delays caused by payment providers, banks, or blockchain congestion.
• Fees: The Operator may charge fees for certain deposit or withdrawal methods, or your payment provider may impose charges. Any Operator-imposed fees will be disclosed in the cashier or during the transaction process.

Withdrawals

• General rules: You may request withdrawals of your Real Money Balance, subject to:
  • Completion of any required KYC and security checks;
  • Compliance with Bonus terms (including wagering requirements); and
  • Transaction limits applied by the Operator or payment providers.
• Payment Method for withdrawals: Where possible, withdrawals will be made using the same Payment Method you used for deposits. The Operator may require that withdrawals to certain methods or countries be replaced with alternative channels in line with regulatory or banking requirements.
• Processing times: The Operator aims to review and process withdrawal requests within a reasonable time (for example, within several business days), but actual receipt will depend on your payment provider. Crypto withdrawals are typically processed more quickly once approved, subject to network conditions.
• Verification: The Operator may require additional KYC or source-of-funds checks before approving withdrawals, especially for larger amounts or unusual activity. Failure to provide requested documents may result in delays, cancellation of withdrawals, or Account suspension.
• Limits: Minimum and maximum withdrawal limits per transaction, day, week, or month may apply. Applicable limits are displayed in the cashier or notified to you during the withdrawal process.

Refunds, Chargebacks, and Reversals

• Refund policy: Deposits are generally non-refundable once used for gameplay. In limited circumstances and at the Operator's discretion, an unused deposit may be refunded to the original Payment Method, net of any applicable fees and currency conversion.
• Chargebacks and reversals: You must not request chargebacks or payment reversals on deposits made to your Account. If this occurs, the Operator may:
  • Deduct the disputed amount and any associated costs from your Account;
  • Close or suspend your Account;
  • Report the matter to relevant financial institutions and authorities; and
  • Engage collection services where legally permitted to recover outstanding amounts.
• Refunds relating to Bonuses: Any refund that relates to deposits used to activate Bonuses may lead to cancellation of those Bonuses and all related winnings, consistent with the relevant Bonus terms.

Third-Party Payment Processors and Australian Banking Environment

• Payment processors: Some payment services may be provided by Bovive Ltd (Cyprus) or other authorised payment processors acting on behalf of the Operator. By making deposits or withdrawals, you authorise such third parties to process transactions in line with their terms and applicable law.
• Banking restrictions in Australia: Australian financial institutions may, under local regulation and internal policies, block or refuse certain payments related to offshore gambling sites. This may affect your ability to deposit or withdraw via particular methods. The Operator is not liable for such blocks or refusals but may offer alternative methods such as PayID or cryptocurrencies where lawful and technically feasible.

Limitation of Liability

Operator's Obligations and Service Quality

• Fairness and integrity: The Operator aims to provide Games that are fair and operate as described. Many Games are supplied by third-party providers using certified random number generators (RNGs) or other approved mechanisms. Where applicable, testing and certification may be carried out by independent laboratories in accordance with Curaçao licensing requirements.
• Service availability: The Operator will use reasonable efforts to keep the Website and Services available and functioning correctly but does not guarantee that they will be uninterrupted, error-free, or free from viruses or other harmful components.
• Accuracy of information: While the Operator strives to ensure that account information, balances, and game results are accurate, occasional errors may occur. In such cases, the Operator may correct errors and adjust balances or Bets as necessary.

Exclusions of Liability

• General exclusion: To the maximum extent permitted by Applicable Law, the Operator, its affiliates (including Bovive Ltd), and its service providers shall not be liable for:
  • Any indirect, incidental, special, punitive, or consequential loss or damage;
  • Loss of profits, business, opportunity, goodwill, or data; or
  • Any loss arising from your failure to comply with these Terms.
• Technical and network failures: The Operator is not responsible for:
  • Technical failures of hardware, software, or internet connections, whether on your side or affecting networks or infrastructure beyond the Operator's control;
  • Interruptions due to maintenance, upgrades, or emergency repairs; or
  • Regulatory or governmental actions, including blocking orders or DNS restrictions (for example, by the Australian Communications and Media Authority or other authorities) that may impact your ability to access the Website.
• Third-party actions: The Operator is not liable for acts or omissions of third parties, including payment providers, banks, telecom operators, ISPs, or game providers, except where such liability cannot be excluded under Applicable Law.

Limitation of Maximum Compensation

• Cap on liability: Subject always to the paragraph below and to any non-excludable statutory rights you may have (including, where applicable, under the Australian Consumer Law), the total aggregate liability of the Operator to you for any claim arising out of or in connection with the Services or these Terms (whether in contract, tort, negligence, or otherwise) shall be limited to the higher of:
  • The amount of the Bet or transaction that gave rise to the claim; or
  • Your net deposits (deposits minus withdrawals) made into your Account during the six (6) months immediately preceding the event giving rise to the claim.
• Non-excludable rights: Nothing in these Terms operates to exclude, restrict, or modify any guarantee, condition, warranty, right, or remedy implied or imposed by any Applicable Law that cannot be lawfully excluded, including any non-excludable consumer guarantees that may apply under the law of your country of residence. Where a guarantee or warranty is implied or imposed by law and may not be excluded but the Operator's liability for a breach may be limited, the Operator's liability will be limited, at its option, to:
  • Re-supplying the relevant services; or
  • Paying the cost of having the services re-supplied.

Intellectual Property Rights

Ownership of Content and Software

• Proprietary rights: All rights, title, and interest in and to the Website and Services, including all software, source code, databases, game content, graphics, audio, video, text, logos, trademarks, trade names, and other materials, are owned by the Operator or its licensors and are protected by copyright, trade mark, and other intellectual property laws.
• Limited licence: Subject to your compliance with these Terms, the Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website for your private, non-commercial entertainment purposes only.

Prohibitions

• No copying or distribution: You must not copy, reproduce, modify, adapt, distribute, transmit, publicly display, publicly perform, resell, or otherwise exploit any part of the Website or its content without the prior written consent of the Operator or the relevant rights holder.
• No reverse engineering: You must not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used in connection with the Services, except to the extent permitted by Applicable Law and only after giving prior written notice to the Operator.
• Third-party marks: Any third-party brand names, logos, and trademarks appearing on the Website are used for identification purposes only and remain the property of their respective owners. No licence or right is granted to you in respect of those marks.

Privacy & Data Protection

• Privacy Policy: The Operator collects and processes personal data in connection with the Services. By using the Website, you acknowledge that your personal data will be processed in accordance with the Operator's Privacy Policy as published on the Website (for example, via a link such as "Privacy Policy" in the footer). You should read that policy carefully before using the Services.
• Purposes of processing: Personal data may be used for account management, KYC and AML checks, payment processing (including via Bovive Ltd or other processors), responsible gambling tools, fraud prevention, service improvement, and compliance with legal and regulatory obligations.
• International transfers: As the Operator is based in Curaçao and utilises international payment processors and service providers, your data may be transferred to and processed in countries outside your country of residence. Appropriate safeguards are applied where required by Applicable Law.
• Data subject rights: To the extent provided by Applicable Law, you may have rights to access, correct, delete, or restrict the processing of your personal data. Details of how to exercise these rights are set out in the Privacy Policy.

Changes to Terms

Amendment Procedure

• Right to modify: The Operator may amend these Terms at any time to reflect changes in law, regulatory requirements, industry practices, technical developments, or the Operator's business operations (including the addition of new Services).
• Notification: Where changes are material, the Operator will use reasonable efforts to notify you in advance by one or more of the following means:
  • Posting the updated Terms on the Website, with an updated "Last updated" date;
  • Displaying a prominent banner or pop-up notice on the Website; and/or
  • Sending an email or in-account message to the email address or inbox associated with your Account.
• Effective date of changes: Changes will take effect on the date specified in the notice or, if no date is specified, upon publication on the Website. Continued use of the Services after the changes take effect will constitute your acceptance of the updated Terms.

Right to Discontinue Use

• If you do not agree: If you do not agree to any amended Terms, you must stop using the Website and Services immediately and close your Account. In such case:
  • These Terms (as previously accepted) will continue to apply to any outstanding obligations or disputes arising before the effective date of the amendments; and
  • You may request withdrawal of your eligible Real Money Balance in accordance with the then-current withdrawal rules.

Termination & Suspension

Termination by the Player

• Account closure: You may request closure of your Account at any time via the Website's account settings or support channels. After closure:
  • You will no longer be able to access the Services using that Account; and
  • You may request withdrawal of any remaining eligible Real Money Balance, subject to verification and applicable rules.
• Self-exclusion: Where self-exclusion tools are offered, you may choose to self-exclude for a defined or indefinite period. During self-exclusion, you must not attempt to open new accounts or otherwise circumvent restrictions.

Termination or Suspension by the Operator

• Grounds for action: The Operator may suspend or terminate your Account, restrict your access to the Services, or freeze funds where it reasonably believes that:
  • You have breached these Terms (including Bonus or Game rules);
  • You have provided false or misleading information, failed KYC checks, or refused to provide requested documentation;
  • Your use of the Services may be illegal under Applicable Law (including, where relevant, the Interactive Gambling Act 2001 in Australia) or may expose the Operator to legal risk;
  • You have engaged in fraud, money-laundering, collusion, Bonus abuse, or other prohibited conduct; or
  • A regulator, law enforcement agency, court, or payment provider has requested or required such action.
• Consequences of termination: In the event of termination:
  • Access to your Account and the Services will be revoked;
  • Bonuses and Bonus-derived winnings may be cancelled; and
  • Your remaining Real Money Balance will be handled in accordance with Applicable Law and these Terms. Where termination is due to a serious breach or unlawful activity, funds may be frozen, confiscated, or remitted to authorities if required by law.
• Notification: The Operator will use reasonable efforts to notify you of the reasons for any suspension or termination, except where prohibited by law or if doing so would compromise an investigation.

Dormant and Inactive Accounts

• Dormant Accounts: An Account may be considered dormant after a prolonged period of inactivity (for example, 12 months with no login or transaction), as defined in the Operator's policies. The Operator may:
  • Contact you using the last known contact details;
  • Charge a reasonable administrative fee, where permitted by law and clearly disclosed; and/or
  • Close the Account and handle any remaining balance in accordance with Applicable Law and internal policies.

Governing Law & Jurisdiction

Applicable Law

• Primary governing law: These Terms, your use of the Website, and all disputes arising out of or in connection with the Services are governed by the laws of Curaçao, without regard to its conflict-of-laws rules.
• Mandatory protections: Notwithstanding the above, you may benefit from mandatory consumer protection or other non-excludable laws of your country of residence (including, where applicable, the Australian Consumer Law). These Terms are not intended to limit such protections.

Dispute Resolution

• Internal complaints process: If you have a complaint, you should first contact the Operator's customer support via the channels provided on the Website, providing full details of your claim. The Operator will investigate and endeavour to respond within a reasonable timeframe.
• Escalation to regulator (Curaçao): If you are not satisfied with the Operator's response, and if your complaint relates to matters falling within the Curaçao license framework, you may be able to escalate the matter to the relevant Curaçao authority for review in accordance with their procedures. Information about licence validation is available at https://validator.antillephone.com, and complaints relating to Curaçao-licensed operators may be directed to the relevant dispute contact as listed on https://gaming-curacao.com (for example, [email protected]), noting that this is an external regulator contact and not operated by the Operator.
• Court jurisdiction: Subject to any mandatory rights you may have under Applicable Law, you agree that the courts of Curaçao shall have non-exclusive jurisdiction to hear and determine any dispute or claim arising out of or in connection with these Terms or their subject matter.

Australian Law Context

• Regulatory framework: The offering of interactive gambling services to persons in Australia is regulated under the Interactive Gambling Act 2001 and related instruments. Enforcement actions (including blocking of offshore gambling websites) are primarily directed at operators and service providers. However, you are responsible for understanding how Australian law applies to you personally.
• No legal advice: References to Australian legislation and authorities (including https://www.legislation.gov.au and https://acma.gov.au) are provided for information only and do not constitute legal advice. If you have questions about your legal position, you should seek independent legal counsel.

Contact Information

Operator and Registered Address

• Operator: Complete Technologies N.V.
• Legal address: Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao.
• Registration number: 154512 (Curaçao Commercial Register).
• Gaming licence: Online gambling sublicense 8048/JAZ2014-044, issued by Antillephone N.V. under authority of the Government of Curaçao (status subject to validation via https://validator.antillephone.com).

Payment Processing Affiliate

• Payment processor: Bovive Ltd
• Jurisdiction: Cyprus
• Registration number: HE424520
• Role: Payment processing and related services for certain transactions on spirit-au.com, as an affiliate of the Operator.

Customer Support

• Support channels: The primary customer support channels are available via the Website at https://spirit-au.com, which may include live chat, on-site help centre, and/or a contact or support form, as made available from time to time.
• Email contact: Where a dedicated support email address is provided, it will be displayed in the "Contact" or "Support" section of the Website or within your Account interface. You should use only the email addresses officially published on the Website.
• Telephone contact: The Operator does not currently advertise any customer support telephone number in connection with spirit-au.com. Any future telephone contact details will be published on the Website if and when such service becomes available.

Legal and Regulatory Contacts

• Legal correspondence: Formal legal notices to the Operator should be sent in writing to:
  • Complete Technologies N.V., Zuikertuintjeweg Z/N (Zuikertuin Tower), Curaçao; and
  • Any additional legal contact channel (for example, a dedicated legal or compliance email) that the Operator may publish on the Website from time to time.
• Curaçao regulatory complaints: Complaints relating to Curaçao-licensed operators may, after exhausting the Operator's internal complaints process, be directed to the appropriate Curaçao dispute contact as indicated at https://gaming-curacao.com (for example, [email protected]). This is an external regulatory contact and not an email address controlled by the Operator.

By using the Website operated at spirit-au.com under the Spirit Casino project, you confirm that you have read, understood, and agree to be bound by these Terms as amended from time to time.