Responsible Gaming

Gambling should always remain an enjoyable form of entertainment, never a way to solve financial problems or manage emotions. The purpose of this Responsible Gaming page is to help you understand the risks associated with gambling and to support a conscious, informed approach to play on spirit-au.com (Spirit Casino, operated as "Spirit Casino"). Here you will find tools for setting limits, information on recognising problem gambling, and details of independent support services in Australia and abroad. If at any time your play stops being fun, Spirit Casino encourages you to pause, use the available protection tools, and contact our support team for assistance.

Risk Awareness

Most players gamble for fun and remain in control. However, gambling can become a problem if it starts to impact your finances, relationships, work, or health. Recognising early signs of risk is essential for protecting yourself and those around you.

Common signs of risky or problematic gambling

• Increasing time and money spent: You gamble more often, for longer sessions, or with higher stakes than you originally planned.
• Thinking about gambling constantly: You frequently think about the casino outside of play, plan your next session, or replay past wins and losses in your mind.
• Chasing losses: You try to win back money you have lost by placing more bets or increasing your stakes, even when you cannot afford to lose more.
• Hiding or minimising gambling: You conceal your gambling from family or friends, or you feel guilty, ashamed, or defensive when talking about it.
• Borrowing or using essential funds: You borrow money, use credit, or spend money needed for bills, rent, or food in order to gamble.
• Emotional impact: Gambling causes stress, anxiety, mood swings, sleep problems, or conflicts with loved ones.
• Loss of control: You try to stop or reduce gambling but find it difficult or impossible to do so.

Quick self-assessment checklist

Consider the following statements. Answer honestly with "Yes" or "No" to each:

• I spend more time or money gambling than I intended.
• I have tried to cut down or stop gambling but keep returning to it.
• I gamble to escape worries, stress, or unpleasant feelings.
• I have lied to family, friends, or colleagues about how much I gamble or lose.
• I have borrowed money, sold possessions, or used credit to fund my gambling.
• Arguments, financial problems, or work issues have arisen because of my gambling.
• I feel restless, irritable, or low when I cannot gamble.

If you answered "Yes" to several of these questions, your gambling may be risky or problematic. Consider using the tools listed below, taking a break, or contacting one of the professional services in the "Support Resources" section.

Important: This self-check is not a medical diagnosis. Only a qualified health or addiction professional can provide clinical assessment and treatment advice.

Limits & Tools

Spirit Casino provides a range of tools to help you control how much time and money you spend gambling on spirit-au.com. We strongly recommend setting limits before you start playing and adjusting them if your circumstances change.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your Spirit Casino account on spirit-au.com using your usual credentials.
2. Open the Responsible Gaming / Limits area: In "My Account", select the "Responsible Gaming" or "Limits" section (wording may vary slightly in the interface).
3. Choose the type of limit: Select Daily Deposit Limit, Weekly Deposit Limit, or Monthly Deposit Limit.
4. Enter your maximum amount:
   • Decide how much you can safely afford to spend on gambling within the chosen period (for example, AUD 50 per day, AUD 150 per week, or AUD 300 per month).
   • Enter the amount in AUD and confirm your choice.
5. Confirm and review: Read the confirmation message carefully. In most cases:
   • Decreasing a limit takes effect immediately or shortly after confirmation.
   • Increasing a limit may be subject to a cooling-off period (for example, 24 hours) before it becomes active, to prevent impulsive changes.

Regional Compliance Note (AU): You should only set limits using money you can afford to lose after all essential expenses and obligations. Gambling is not a way to earn income or pay debts and should never be funded from credit cards, loans, or money needed for everyday living.

Time limits and session control

Time awareness is as important as money management. Where available in your account interface, you can activate time control tools such as session reminders and time limits.

• Session timer / reality checks: Enable pop-up reminders that appear after a set period of continuous play (for example, every 30, 60, or 120 minutes). These messages show how long you have been playing and may prompt you to take a break or log out.
• Maximum session duration: In the same section, you may set a maximum session length (for example, 1 - 3 hours). When this limit is reached, you will be automatically logged out and will need to log in again if you choose to continue another time.

Short breaks ("Time-Out") for 24 - 72 hours

If you feel you need a brief pause from gambling without fully self-excluding, you may be able to use the "Time-Out" or "Short Break" function.

1. Go to My Account > Responsible Gaming / Limits and select "Time-Out" or "Short Break" (where available).
2. Choose a period, such as 24 hours, 48 hours, or 72 hours.
3. Confirm your decision. During the time-out period:
   • You will not be able to place bets or make deposits.
   • You may be prevented from cancelling the time-out before it expires.
4. Once the period ends, you must log in again and may choose whether to resume play or extend your break or move to a longer self-exclusion.

If you are unsure how to activate any of these tools, please contact customer support via the on-site help options and request assistance with responsible gaming settings.

Self-Exclusion

If gambling is causing harm or you worry you may lose control, self-exclusion is a stronger protective measure than temporary limits or short breaks. Self-exclusion means blocking your access to your Spirit Casino account on spirit-au.com for a chosen period, or permanently.

How to request temporary or permanent self-exclusion

1. Log in (if you can safely do so): Access your Spirit Casino account and go to My Account.
2. Open the Self-Exclusion section: Select the "Responsible Gaming" or "Self-Exclusion" area in your profile menu.
3. Choose the exclusion period: Options typically include:
   • Temporary exclusion: from at least 6 months (or longer fixed periods where available).
   • Long-term or permanent exclusion: an indefinite or lifetime block on your account.
4. Read the consequences carefully: Before confirming, the page will outline what self-exclusion means for your login, deposits, play, promotions, and communications.
5. Confirm your decision: Tick the required checkboxes to acknowledge that:
   • You understand self-exclusion is binding for the chosen period.
   • You will not request early reopening of the account before the end of the exclusion term.
   Then click the confirmation button to submit your request.
6. Contact support if you cannot log in: If you are unable to access your account or feel at immediate risk, use the site's general support channels (e.g. live chat or contact form on spirit-au.com) and clearly state that you wish to self-exclude from Spirit Casino. The support team may ask security questions to verify your identity before processing the request.

Consequences of self-exclusion

• Account access: You will not be able to log in, make deposits, place bets, or use bonuses on spirit-au.com for the duration of your self-exclusion.
• Marketing communications: Spirit Casino will take reasonable steps to stop sending you promotional emails, SMS messages, and similar marketing materials.
• Existing balance and withdrawals:
  • Where permitted by law and the applicable Terms & Conditions, you may still request withdrawal of any unrestricted real money balance in your account after self-exclusion.
  • Bonus funds and incomplete wagering may be handled in line with the Bonus Terms, which you should review at https://spirit-au.com/bonus-terms.
• New accounts: You agree not to attempt to open new accounts with Spirit Casino or related brands during your self-exclusion. If duplicate accounts are identified, they may be closed and associated activity voided in accordance with the Terms & Conditions.
• End of exclusion:
  • For fixed-term exclusions, access will not be restored before the end of the chosen period.
  • For permanent or lifetime exclusions, account reopening is generally not permitted. Any exceptional review is at the sole discretion of the operator and may require additional checks.

Note: Self-exclusion at Spirit Casino applies only to your account with spirit-au.com and other sites operated by the same company where technically linked. It does not automatically block you from gambling with other operators. Consider using national or third-party blocking tools described in the "Support Resources" section.

Support Resources

Professional, confidential help is available if you or someone close to you is affected by gambling. The services listed below are independent of Spirit Casino. They offer free or low-cost support and are trained to work with people in Australia, regardless of where they gamble online.

Local support - Australia

• National Gambling Helpline (Gambling Help)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 phone counselling, online chat, email support, self-help tools, and information for family and friends.
  • Languages: English, with access to interpreter services for other languages.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention; not gambling-specific but helpful if you are in acute distress.
• Beyond Blue
  • Phone: 1300 22 4636
  • Website: beyondblue.org.au
  • Services: Support for anxiety, depression, and related conditions, which often co-occur with gambling problems.

You can also check your state or territory government's website (e.g. NSW, VIC, QLD, WA, SA) for local gambling counselling services and face-to-face support options.

International support organisations

The following international organisations provide additional resources and may be useful if you travel, live outside Australia, or prefer online support.

National and regional self-exclusion schemes

• Australia - BetStop (national self-exclusion register):
  • Website: betstop.gov.au
  • Allows you to self-exclude from licensed Australian online and phone wagering providers for periods from 3 months to lifetime.
  • Important: BetStop currently covers Australian-licensed betting services and does not directly block offshore casinos such as Spirit Casino operating under a Curaçao licence.
• United Kingdom - GamStop:
  • gamstop.co.uk
  • Free self-exclusion from UK-licensed online gambling sites for set periods (6 months, 1 year, 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego):
  • Information via the Spanish gambling regulator's website (Dirección General de Ordenación del Juego).
  • Enables exclusion from licensed Spanish gambling operators.

These examples are provided for general information. Availability and coverage differ by country, and they may not apply to your circumstances. Always check local laws and official regulator websites for up-to-date details.

Blocking software and device-level protection

• Gamban - gamban.com
  • Paid software that blocks access to a wide range of gambling websites and apps on your devices.
• BetBlocker - betblocker.org
  • Free, charity-backed application offering gambling site and app blocking across multiple platforms.
• Other tools: You may also use built-in parental controls, app store restrictions, and router-level filters to reduce access to gambling content.

Regulatory and dispute information (Curaçao)

Spirit Casino is operated for Australian players through spirit-au.com by Complete Technologies N.V., a company registered in Curaçao (Commercial Register No. 154512) and operating under Antillephone N.V. sublicense 8048/JAZ2014-044. If you have a serious dispute that you cannot resolve with the casino, you may contact the external regulator/dispute body in Curaçao:

• Gaming Curaçao - Complaints
  • Email: [email protected]
  • Website: gaming-curacao.com
  • Note: This is not a counselling or crisis service and response times may be several weeks. For emotional or clinical support, please contact the helplines listed above.

Confidentiality notice: The helplines and support organisations listed here provide confidential assistance. They do not share your information with Spirit Casino or other gambling operators without your consent, except where required by law.

Help for Family

Problem gambling can affect partners, relatives, and friends as well as the person who gambles. If someone close to you is gambling in a harmful way, you deserve support and clear information about your options.

How to talk to someone about their gambling

• Choose a calm moment: Avoid raising the issue in the middle of an argument or when the person is actively gambling or under the influence of alcohol or other substances.
• Focus on behaviour, not character: Use "I" statements ("I feel worried when...") rather than blaming or labelling the person.
• Be specific and factual: Mention concrete examples of how gambling is affecting finances, responsibilities, or relationships.
• Listen actively: Allow the person to express their feelings without interrupting, even if you disagree.
• Offer support, not ultimatums (unless safety is at risk): Encourage professional help and use of limits or self-exclusion. Set clear boundaries for your own financial and emotional safety.

Support resources for families and friends (AU & online)

• Gambling Help Online - Family and friends:
  • Dedicated section for affected others
  • Provides information, self-help modules, and counselling for those impacted by another person's gambling.
• Gam-Anon (for families and friends of problem gamblers):
  • gam-anon.org
  • Offers international peer support groups, literature, and meeting information.
• Online forums and moderated chats:
  • Sections for families and partners can be found via Gambling Therapy and some Australian mental health forums.
  • Ensure any online group is moderated and respects confidentiality and community guidelines.

Recommended next steps for concerned family members

1. Protect your own finances: Consider separating bank accounts, limiting shared credit exposure, and seeking financial counselling if needed.
2. Contact a professional: Reach out to Gambling Help Online (1800 858 858) or a local psychologist, counsellor, or GP with experience in addiction issues.
3. Look after your wellbeing: Ensure you have your own support (friends, family, therapist, or support group). Living with problem gambling can be stressful and emotionally draining.
4. Encourage, but do not force, change: You can provide information, set boundaries, and offer support, but the decision to seek treatment ultimately rests with the person who gambles, unless there are legal or safety concerns.

Operator's Commitment

Spirit Casino, operated on spirit-au.com by Complete Technologies N.V. under Curaçao licence 8048/JAZ2014-044, is committed to promoting safer gambling practices and reducing the risk of harm, including for players in Australia. While online casino services are regulated primarily under Curaçao law and the Interactive Gambling Act 2001 (Australia) applies to operators offering services to Australians, this Responsible Gaming framework focuses on harm minimisation and does not change your legal position under Australian law.

Internal risk checks and behaviour monitoring

Subject to applicable data protection and licensing requirements, Spirit Casino may conduct internal risk assessments of player activity, including:

• Behavioural indicators: Monitoring patterns such as very long playing sessions, rapid increases in deposit amounts, repeated failed deposit attempts, frequent bonus use with escalating stakes, and consistent chasing of losses.
• Limit and exclusion usage: Checking whether you frequently change or remove limits, cancel withdrawals, or repeatedly request reopening of accounts after previous self-exclusion.
• Account verification and AML/CFT checks: As a Curaçao-licensed operator, the company is subject to anti-money laundering and counter-terrorist financing rules, which may require additional identity checks or temporary restrictions if unusual activity is detected.

Proactive communication and interventions

Depending on the risk level identified, the responsible gaming and support teams may:

• Send informational messages: Provide reminders about responsible gaming tools, links to this page, and suggestions to lower limits when behaviour suggests increased risk.
• Contact you directly: In cases of significant risk indicators (for example, repeated large deposits in a short period, combined with prolonged play), you may be contacted via in-account messages or email to:
  • Offer support and encourage a review of your gambling behaviour.
  • Suggest or apply lower limits or temporary restrictions on your account.
• Apply protective measures: In line with the Terms & Conditions and regulatory obligations, the operator may:
  • Refuse to increase existing limits or cancel pending withdrawals where responsible gaming concerns are present.
  • Impose cooling-off periods, temporary blocks, or self-exclusion where there is credible evidence of serious harm.

Player responsibility: These measures cannot replace your own responsibility to gamble within your means, to use the limit tools provided, and to seek professional help where necessary. You are encouraged to contact support proactively if you experience difficulties controlling your gambling.

Updates

This Responsible Gaming page may be updated periodically to reflect changes in legal requirements, licensing conditions, best practice guidelines, or the tools available on spirit-au.com.

How you will be informed about changes

• On-site notices: Significant updates may be highlighted via banners or notices on the website or within the "Responsible Gaming" section of your account.
• Email communication: Where appropriate and where you have provided consent, Spirit Casino may inform registered players by email about material changes to responsible gaming policies or tools.
• Terms & Conditions: Related changes may also be reflected in the general Terms & Conditions and Bonus Terms, which you should review regularly.

Last updated: 06 November 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request assistance with limits or self-exclusion, or want to provide feedback on Spirit Casino's safer gambling measures, you can contact the operator through the general support channels available on spirit-au.com.

Important transparency note: As of the last update of this page, no dedicated public phone number or email address specifically for a "responsible gaming department" at Spirit Casino has been published in the available source data. The contact options below describe how you can reach support for responsible gaming issues using the existing channels.

Responsible gaming support (via general channels)

• Website: https://spirit-au.com - use the on-site support or help section.
• In-account messaging: Once logged in, you may have access to live chat or a secure message centre. When contacting support, clearly state that your request relates to Responsible Gaming (limits, time-outs, or self-exclusion).

Feedback and self-control request form

You may use the following form template when contacting Spirit Casino through its support interface or any available contact form on spirit-au.com. Copy and paste the questions into your message and complete the relevant sections:

Responsible Gaming - Self-Control & Support Request

Name (as registered on Spirit Casino):


Registered account email:


Type of request:
Set or lower deposit/time limits Request a short time-out Request self-exclusion Request information about responsible gaming Other (please specify below)

Details of your request (please include preferred limits, exclusion period, and any immediate concerns):


Consent:
I confirm that this request is submitted by me as the account holder and I understand that some actions (such as self-exclusion) may be irreversible for the chosen period.

Reminder: Spirit Casino support can assist with account-specific measures such as limits and self-exclusion. For emotional support, financial counselling, or clinical treatment, please contact the independent Australian and international services listed in the "Support Resources" and "Help for Family" sections.